Frequently Asked Questions

About Subscriptions

Kids grow up too fast. Gro is a bicycle on subscription service tailor-made for kids which you exchange as they grow. When you subscribe, you own the bicycles for the subscription period without purchasing them. You get abrand-newbicycle, lifetime free warranty on mechanical parts(list). We provide repair and maintenance support at your doorstep.

How does Gro Subscription work?

It is simple,

● You Choose a bicycle of your choice.
● Choose Tenure and Subscribe. (GPay, UPI, Credit card, Netbanking, we accept it all)
● We will deliver the bicycle to your doorstep.
● Gro Offers 1 free service ( complete overhaul) every six months.
● Gro Bicycles come with a lifetime warranty on Mechanical parts ( List). Offers doorstep maintenance and service.<br>

What do I need to pay to get the bicycle?

● Monthly subscription of the bicycle X 12 months. It adds up to ~30% of the bicycle retail price.
● Please note, the subscription is activated only on the successful delivery of the cycles.

Is there a minimum period of Subscription?

Yes, Gro offers 2 Subscription plans

12 months
18 months

We also give you an option to buy the products at any time.<br>

How can I cancel my subscription?

You will not have an option to cancel the subscription till the end of the subscription cycle you have chosen. But if you are not happy with the quality of the bicycles, you can return the bicycle within 5 days of delivery (Please Refer: Return Policy)

What are the benefits of a subscription?

Option of a free upgrade to a new bicycle
Lifetime warranty on mechanical parts
Doorstep delivery
Doorstep maintenance and repair.
77% Saving when compared to buying
Premium cycles, hassle-free ownership.

What if I decide to cancel my subscription?

12 months is the minimum subscription period. There will be no option to cancel the subscription midway

Free Upgrades

What do you mean by “GRO Grows with growing children”?

Kids Outgrow their bicycles very quickly. With a Gro subscription, you can exchange your kid's bicycle every 12 months. So, your kid always has a bicycle of the right size.

Adults / Grown Ups

With Gro, adults can have a hassle-free bicycle ownership experience. We provide a lifetime warranty on mechanical parts (list) and doorstep repair service (T&C). We provide an option to upgrade to a new bicycle every 12 months.

Adults / grown Ups

About Bicycles

When I subscribe, will I get a new cycle?

YES! It’s abrand-newcycle. MRP and cycle specifications you can check on the product detail page of the model you are choosing.

How much are these cycles worth?

Gro cycles are premium cycles. Each model’s MRP is mentioned on the product detail page.

Do I own the cycle I subscribe to?

Absolutely. As a Gro Club subscriber, it is like your cycle you can do literally whatever you want with it and you will enjoy the benefits of owning the bicycle stress-free without actually buying it.

What about the quality of the cycle?

Gro Cycles are designed in France. These cycles are tough and aesthetically designed to last really long. We are transparent about the quality of cycles we provide, please go to the model you are interested in and you will find all the details on the same page.

What accessories will I get along with my cycle?

Gro cycles do not come with any extra accessories. Subscribers are free to buy any accessories from our growing catalogue of accessories or even from the market and install it on the bicycle they are subscribing to.

Can I install my own accessories?

Yes of course, you can. It is your cycle!

What if there are Pre- Existing Issues with the cycle?

If you are not impressed with the cycles we provide, you can return them within 5 days of delivery. Your cycle comes with a lifetime warranty on mechanical parts (list) which means faulty mechanical parts will be replaced free of charge.

Is the cycle insured?

Unfortunately, insurance companies do not provide insurance for bicycles. Since we are providing 100% ownership to the cycle subscribers, we expect our subscribers to take care of the cycles as their own.

What condition do I have to return the cycle?

We understand that cycles are ridden outdoors. Scratches, some permissible wear and tears are okay. Deliberately damaging the cycle is not acceptable.

What happens when there is a cycling accident?

In case of accidents, subscribers are liable for the damages and a settlement charge will be applicable.

Pricing and Payments

Eligibility?

There are no criteria, you have to be based out of the locations where the subscription is available.
Since Gro only accepts digital payments, the following are the options for payment
● Gpay
● UPI
● Netbanking
● Credit/Debit card

How does subscription payment work?

It’s simple,
● Choose your cycle.
● Choose the preferred subscription tenure.
● We provide you with a payment link on which you have to fill in details and pay. Your subscription payments will be auto-debited from your accounts every month.

What is the settlement charge?

In case of theft, physical damage due to accident, mishandling of the cycles then subscribers are liable for the loss. In the case Gro is not able to recover the cycle in working condition with no severe damages, Gro Subscriber is liable to pay 100% of the MRP. At the same time, we want to be fair to our subscribers. w.r.t we will consider the subscriptions paid as part of the liability and recover the difference.

Settlement Charge = 100% of MRP - Total Subscriptions paid

As an added benefit if the consumer wishes to continue with subscription after settlement charge. We will give them a 30% discount on a continued subscription.

What happens if the cycle is stolen?

If you lose the cycle settlement charge will apply.

Bicycle usage and Maintenance

What do you mean by Life Time Warranty?

Yes. Gro Bicycles come with a lifetime warranty(List). If there is a manufacturing defect, it will be replaced or repaired free of cost.

Free Doorstep Maintenance

Doorstep service requests are offered free of cost during the subscription tenure. These services includes :
● Free Mechanical Component maintenance
● Periodic lubrication
● Tire replacement (Payable, if required)
● Brake Pad Replacement (Part Chargeable)

What is Repair Service?

For any breakdown or issues caused due to daily usage. It could be a puncture, screw which has loosened, lubrication, chain link that has come off. Minor issues like this we expect our subscribers to take care. In-case if the subscriber is not able to take care of such minor issues then we offer a paid doorstep service at a minimum service fee of Rs 299.

Also In the following cases,
● Damages caused due to accidents.
● Damages caused due to mishandling of the cycles
● Deliberate Damages
● Damages caused due to cycles used in extreme circumstances

It will be corrective maintenance and repair/replacement work would be carried out at the subscriber's cost. Following are some instances under which MAINTENANCE doesn’t cover the mechanical components.

I met with an accident? Will the cycle be repaired for free?

No. It will be repaired under corrective maintenance on a chargeable basis. In case the cycle is in a condition that it cannot be repaired then settlement charges are applicable.

Who takes care of the wear and tear or the hitches in the cycle?

It’s on us. It is covered under Maintenance ( List).

Can I share my cycle with someone else?

We expect the subscriber to have the ownership of the bicycle. If the subscriber decides to share the bicycle with his/her peers then it will be at the subscriber’s own risk.

Is the transfer of ownership allowed?

Yes. You can transfer the ownership to another party with valid credentials at ZERO cost.

How will the delivery and installation happen?

Brand new, fully assembled, tuned to perfection bicycles will be delivered to your doorstep.

How long will it take to get the cycle?

On subscribing. You will receive your cycle in one week.

What if I want to cancel the booking after payment?

You are free to cancel the subscription before or within 5 days of cycle delivery.

When you change the city, what are the steps?

Subscriber can return the bicycle or has an option to buy it.