Service & Warranty
Warranty & Return Policy
🚲 Bicycle
· Return Policy: 5-day return
· Warranty Period: 18 months
· Scope:
o Covers manufacturing defects on all mechanical parts
o Excludes usage damage, normal wear & tear, tyre & tube issues
o Accidental damage will incur additional charges
· Service:
o Technician support
o Doorstep service at delivery location
· Support Document: Purchase invoice / order details
· Upgrade Option: Available
🎒 Bicycle Accessories
· Return Policy: 5-day return
· Warranty Period: 15-day replacement, no warranty
· Scope: No coverage
· Service: Not available
· Support Document: Purchase invoice / order details
· Upgrade Option: Not available
👶 Stroller
· Return Policy: 5-day return
· Warranty Period: 12 months
· Scope:
o Covers manufacturing defects
o Excludes usage damage & normal wear & tear
· Service:
o Technician support
o Doorstep service at delivery location
· Support Document: Purchase invoice / order details
· Upgrade Option: Available
🛏 Cradle
· Return Policy: 5-day return
· Warranty Period: 12 months
· Scope:
o Covers manufacturing defects
o Excludes usage damage & normal wear & tear
· Service:
o Technician support
o Doorstep service at delivery location
· Support Document: Purchase invoice / Order details
· Upgrade Option: Available
🍼 Carry Cot
· Return Policy: 5-day return
· Warranty Period: 12 months
· Scope:
o Covers manufacturing defects
o Excludes usage damage & normal wear & tear
· Service:
o Technician support
o Doorstep service at delivery location
· Support Document: Purchase invoice / order details
· Upgrade Option: Available
🎒 Diaper Bag
· Return Policy: 5-day return
· Warranty Period: 6 months
· Scope:
o Covers manufacturing defects
o Excludes usage damage & normal wear & tear
· Service: Not available
· Support Document: Purchase invoice / order details
· Upgrade Option: Not eligible for upgrade
TERMS OF SERVICES:
1. Service Warranty does not cover damages caused due to improper installation, repair, unauthorized modification, physical damage and water log damages or connection of the product to equipment not approved by the Company.
2. If the product is not used as per its usage specifications Service warranty will be void.
3. Physical damage caused by the customer (including improper use or handling) or If any damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the product Service warranty will be void.
4. The company's obligation under this Service warranty shall be limited to repairing or providing replacement of part/s, which are found to be defective.
5. No Dealer/Distributor/Retailer has the authority to vary the terms of above Service Warranty.
6. Gro Club reserves the right to amend, change, remove or add part, parts or entirely to these terms and conditions without notice. It is your responsibility to frequently review these terms and conditions any amendments, changes or additions posted by Gro Club.
