Welcome to Gro Club! We're dedicated to ensuring your shopping experience is smooth and hassle-free. Please review our shipping policy below for important information regarding order processing, delivery options, and more.

Order Processing Time:
We typically ship orders within 3-7 working days post KYC completion, excluding holidays and weekends. Certain products may experience extended delivery times of 15-20 days due to increased demand. Please refer to the estimated delivery time frame mentioned on our website for specific product details.

Domestic Shipping Rates and Estimates:
Bangalore Urban: Enjoy free delivery within Bangalore Urban areas.
Bangalore Rural: A delivery fee of  ₹500 per bicycle applies to Bangalore Rural areas.

Please note: For accessories ordered post-delivery, a delivery charge of ₹300 per delivery will be applied.

Local Delivery:
At present, we only offer shipping within Bengaluru.

In-Office Pickup:
Customers have the option to pick up their orders at our office. However, if delivery fees apply to their region, they will also apply here. Customers are also liable to pay for the return of the product at their own cost, post the subscription period.


Order Tracking:
To track your order, please call us at +91 80 6915 9470 or email us at support@gro.club. Our team will provide you with the necessary information regarding your shipment. There is no automated tracking facility at this time.

Refunds, Returns, and Exchanges:
We offer a hassle-free return policy with a 5-day return period for a 100% refund. For assistance with returns or any other inquiries, please contact our customer care team at +91 80 6915 9470 or email support@gro.club.

International Shipping:
We do not offer international shipping services. Our delivery services are currently limited to Bangalore.

Shipping to P.O. Boxes:
We do not ship to P.O. Boxes or office addresses. Deliveries are only made to home addresses within our serviceable areas.

If you have any questions or concerns regarding our shipping policy, feel free to reach out to us. We're here to help!